Tuesday, January 21, 2014

Customer Service to the Rescue!

"Your success in life isn't based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business."

— Mark Sanborn

Since the Dodd Frank changes have taken place almost a week ago, customer service has been experiencing a record number of calls, emails, chats, and sales tasks. Extra time, effort, and training has been put in to help our clients during this time of change. In fact, many members of our customer service team volunteered to put in extra hours this last Saturday and were able to complete over 100 requests. They are working hard maintaining trust in the industry to keep IDS transparent and borrow confidence high.

If you are experiencing even the smallest problem or confusion with any of the changes, please do not hesitate to contact our customer service department. We pride ourselves on serving our customers and know that we can put out any fire you may be having.

We commend you for being patient as we work to better serve our clients.This also provides for a more stable industry in the long run. Rest assured that we know what we're doing here at IDS.